9n9n maintains a comprehensive policy governing all monetary transactions related to participation in wagering, including deposits, withdrawals, identity verification, processing times, limits, fees, and dispute handling. By funding or withdrawing from a 9n9n account, you acknowledge and agree to the terms set forth herein, as they may be amended from time to time with effect upon posting.
Funding your 9n9n account is required to engage in wagering. The minimum deposit is 20 EUR or the equivalent in other currencies. Maximums apply per single transaction and are displayed at the time of payment; users may submit multiple deposits to reach higher funding levels, subject to per-method daily and monthly caps.
To withdraw funds, you must complete identity verification and provide information sufficient to verify the source of funds. 9n9n reserves the right to perform additional checks before processing payouts and may suspend withdrawals to complete such checks. The minimum withdrawal amount is 40 EUR or the equivalent. The maximum withdrawal per transaction varies by method; card-based withdrawals are limited to 1,000 EUR per transaction. The aggregate withdrawal limits are 1,000 EUR per day, 2,500 EUR per week, and 15,000 EUR per month. If a requested withdrawal exceeds a method’s limit, the withdrawal may be issued in installments.
Additional fees may apply for certain withdrawal methods or jurisdictions. All limits are published on the payments page at the time of the transaction. 9n9n reserves the right to adjust fees and limits and to apply processing times consistent with the payment solution providers and regulatory requirements.
Chargebacks arise when a cardholder disputes a transaction or a bank reverses a payment. If a chargeback is initiated, 9n9n may block the account, request identity verification, and withhold or reverse funds as needed. Administrative fees may apply, and remaining funds may be treated as inactive until the dispute is resolved. 9n9n will notify the registered account holder and seek confirmation of identity and preferred payment method before proceeding with chargeback-related actions.
Refunds are discretionary and limited to circumstances such as accidental deposits, deposits made without authorization, or services not delivered as contracted. Requests for refunds must be submitted to 9n9n support with full justification. 9n9n will respond within two (2) business days, and refunds, if approved, will be processed via the original funding method where possible or by another method determined by 9n9n. 9n9n emphasizes that gameplay consumes funds immediately; refunds are not guaranteed and may be restricted by the terms of service.
9n9n reserves the right to reverse or adjust transactions resulting from technical or human error, freeze or withhold funds, and set-off future winnings to satisfy liability arising from erroneous credits or withdrawals. Users must promptly report discrepancies to 9n9n customer support. Deposits must be commensurate with gameplay and there shall be no abuse of the payment system. 9n9n may suspend or terminate accounts in accordance with applicable law and the terms of service when abuse or fraud is detected.
For questions regarding this Policy or to submit requests related to deposits, withdrawals, or refunds, contact 9n9n support through the official channels provided by the platform. 9n9n will respond in accordance with its service levels.
