9n9n maintains this Anti‑Money Laundering (AML) Policy to prevent laundering of illicit funds and the financing of terrorism in connection with all gambling services offered on the platform. The Policy governs all customers, accounts, deposits, wagers, withdrawals and transfers, and applies to all channels through which 9n9n provides its services.
9n9n conducts identity and age verification to satisfy applicable laws and regulatory requirements. Verification may be performed directly by 9n9n or via licensed third parties and competent authorities. During verification, 9n9n may restrict or delay withdrawals or other transactions as necessary.
Enhanced verification is triggered when the customer’s aggregate lifetime deposits reach or exceed 2,000 EUR or a withdrawal is requested. In such cases the customer enters a full KYC process and may receive a Temporarily Approved status with accompanying restrictions as described below.
9n9n may require documentation to verify the source of funds used for gambling activities. Documentation may include one or more of the following where appropriate: payslips or evidence of director remuneration; bank or savings account statements showing consistent deposits from identifiable sources; entitlement evidenced by a trust deed; and dated evidence of awards or payments to the customer.
9n9n maintains a due diligence framework and keeps records of verification results, supporting documents, and related communications for as long as required by law and regulatory guidance. All data handling complies with applicable privacy and data protection requirements.
Anonymous or nom de plume accounts are not permitted. If the identity of an account holder cannot be determined, 9n9n shall close the account, cancel any winnings, and return deposits to the source account or withhold deposits where return is impracticable or costly.
9n9n shall identify and associate accounts that may be controlled by the same individual. 9n9n may cancel additional accounts or associated winnings and return deposits to the rightful owner where appropriate.
9n9n applies a risk‑based approach to customers who are PEPs or are family or associates of PEPs. Enhanced due diligence may be required, and 9n9n reserves the right to decline or terminate services for high‑risk individuals or relationships in accordance with policy and law.
All customer activity is subject to ongoing monitoring for patterns of fraud, money laundering, or other illicit activity. Transactions and behavior are screened against risk indicators, and anomalies are escalated to the Compliance team for review and action, including suspension or termination of services where warranted by law or policy.
If verification cannot be completed, or suspicious activity is detected, 9n9n may restrict, suspend, or terminate access to services. Where legally required, 9n9n shall report to the competent authorities and cooperate with investigations, including providing information about identity, transactions, and source of funds.
AML records, including verification documents and transaction data, shall be retained for the period required by applicable law. Access to these records is limited to authorized personnel and used solely for AML compliance, investigations, and regulatory reporting.
9n9n maintains an AML governance framework, with defined roles and responsibilities. Staff receive regular training on KYC procedures, suspicious activity indicators, data handling, and escalation processes.
This Policy is reviewed at least annually or whenever changes in law or regulatory guidance require updates. Implemented changes are communicated to relevant staff and, as appropriate, to customers through official channels.
For questions about AML or KYC, customers should contact 9n9n compliance through official customer support channels. All communications regarding verification decisions or AML actions are provided through secure and auditable channels.
